Typical steps in receiving Venti On-Demand support
Please follow each step directed by the technician.
 
 
1
Wait 1 – 2 minutes for the client agent software to download to your computer

 

 
2
When a message box displays on the screen, describe it to the technician. The technician will tell you when to click "Install" or "yes"  
 
3
Wait for 15 - 30 seconds. Next, you will notice a countdown timer in the lower left hand corner of the browser (NOTE: if a security application like Norton is running, security messages may appear, please select “Permit”)  
 
4
Your session code now appears in a small gray box in the center of your screen (ex.A-45EF), please tell the technician this number  
 
5
You are now ready for support, please close all browser windows  
 
 
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